1. Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("User", "Customer", "you") and PrintRocket India Private Limited (CIN: U18129DC2026PTC472309) ("PrintRocket", "we", "us", "Company"), governing your access to and use of the PrintRocket mobile application, website at www.printrocket.in, and all related services (collectively, the "Platform").

By downloading the PrintRocket app, creating an account, browsing the Platform, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

If you do not agree to these Terms, you must immediately stop using the Platform.

These Terms are to be read alongside:

All of the above documents are incorporated into these Terms by reference and form part of the complete agreement between you and PrintRocket.

2. Definitions

Throughout these Terms, the following words have the following meanings:

Term	Meaning
Platform	The PrintRocket mobile application, website (www.printrocket.in), and all related technology services
User / Customer	Any individual or entity who accesses or uses the Platform
Order	A request placed by a User to print, design, bind, or deliver materials through the Platform
Vendor / Print Partner	An independent local print shop or print service provider registered on the PrintRocket platform
Delivery Partner	An independent rider or logistics provider who delivers completed orders
Services	All services offered through the Platform including printing, design, binding, lamination, and delivery
Content	Any files, documents, images, designs, text, or other material you upload, submit, or transmit through the Platform
Order Value	The total amount payable for an Order including print costs, platform fee, and delivery charges
GST	Goods and Services Tax as applicable under Indian law

3. Eligibility

To use the PrintRocket Platform, you must:

Be at least 18 years of age
Have a valid Indian mobile phone number capable of receiving OTP
Be legally capable of entering into a binding contract under the Indian Contract Act, 1872 (i.e., be of sound mind, not disqualified by law)
Not have been previously banned or suspended from the Platform

If you are using the Platform on behalf of a company, organisation, or educational institution, you represent that:

You have full authority to bind that entity to these Terms
All information you provide on their behalf is accurate and complete
The entity accepts these Terms in its own right

PrintRocket reserves the right to verify your eligibility at any time and to refuse service to anyone who does not meet these requirements.

4. Account Registration

4.1 Creating Your Account

To place orders, you must register an account using your mobile phone number. Registration is completed via OTP (One-Time Password) verification. You may optionally add your name, email address, and delivery addresses.

4.2 Accuracy of Information

You agree to provide true, accurate, current, and complete information during registration and to keep your account information up to date. Providing false information may result in immediate account suspension.

4.3 Account Security

You are responsible for:

Maintaining the confidentiality of your account session
All activities that occur under your account
Ensuring no one else uses your phone or account to place orders without your knowledge

Notify us immediately at support@printrocket.in if you suspect unauthorised access to your account.

4.4 One Account Per User

Each person may maintain only one active PrintRocket account. Creating multiple accounts to abuse promotions, bypass restrictions, or for any other fraudulent purpose is prohibited and will result in all accounts being suspended.

4.5 Account Suspension

PrintRocket reserves the right to suspend or permanently terminate your account, with or without notice, if we have reason to believe that:

You have violated these Terms
Your account is being used fraudulently
You have uploaded prohibited content
Your conduct poses a risk to other users, vendors, or the Platform

5. Our Services

5.1 Printing Services

PrintRocket provides access to the following printing services through our vendor network:

Documents

Black & White Printout — A4, 75 GSM — from ₹1 per page
Colour Printout — A4, 100 GSM — from ₹4 per page
Certificate Print — A4, 350 GSM premium card stock — from ₹8 per page

Posters and Prints

Poster A3 (100 GSM) — from ₹8 per poster
Poster A3 (170 GSM) — from ₹10 per poster
Poster A3 (250 GSM) — from ₹15 per poster
Poster A2 Glossy — from ₹120 per poster
Poster A1 — from ₹250 per poster
Poster A0 — from ₹550 per poster

Visiting Cards

Visiting Cards — 300–350 GSM — from ₹200 per 100 cards

Photo Frames

Photo Frame A4 (includes premium frame + print) — from ₹150
Photo Frame A3 (includes premium frame + print) — from ₹300

Stickers

Stickers A3 (13×19 in, with or without die cut) — from ₹30 per sheet

Lamination

Lamination A5 (matte or glossy) — from ₹10 per sheet
Lamination A4 (matte or glossy) — from ₹20 per sheet

5.2 Binding Services

Spiral Binding — ideal for reports, projects, presentations — from ₹30 per book
Stick File — quick and affordable binding — from ₹15 per book
Thermal Binding — professional hard finish for thick documents

5.3 Design Services

AI-powered design tool for logos, visiting cards, flyers, banners, and posters — from ₹99
Live designer collaboration via WebRTC screen sharing
Custom design services available on request

5.4 Delivery and Pickup

Home Delivery — delivered by our delivery partners to your specified address; delivery charges apply and are shown at checkout
Self-Pickup — collect your order from the assigned vendor location; always free of delivery charges
Pickup time slots — schedule ASAP or choose a specific time window

5.5 Service Availability

Services and pricing are subject to vendor availability in your area. Not all services are available at all times or in all locations. We display real-time vendor availability on the Platform.

6. Placing Orders

6.1 How to Place an Order

Upload your file(s) — PDF, Word, JPG, PNG, or image
Select the print service and configure your settings (paper size, sides, copies, binding, etc.)
Choose delivery method (home delivery or self-pickup)
Review your Order Summary including total price
Confirm and pay

6.2 Order Confirmation

Your order is placed when payment is successfully processed. You will receive an Order Confirmation notification with a unique Order ID (e.g., #166). This is not yet acceptance by a vendor.

6.3 Vendor Acceptance

Your order enters Pending status after payment. A nearby vendor is automatically notified. The order is accepted when a vendor confirms it via the PrintRocket platform. You will receive a notification when your order moves from Pending to Accepted.

If no vendor is available to accept your order within a reasonable time, PrintRocket will notify you and issue a full refund.

6.4 Order Modification

Orders cannot be modified after vendor acceptance, as the vendor may have already begun preparing your materials. If you need to make changes:

Before vendor acceptance: Cancel your order and place a new one
After vendor acceptance: Contact us at support@printrocket.in — modifications at this stage are not guaranteed

6.5 Automatic Page Detection

Our system attempts to automatically detect the number of pages in your uploaded document. This count is used to calculate your order price. You are responsible for verifying that the page count displayed is correct before confirming your order. PrintRocket is not liable for pricing discrepancies arising from incorrect page counts in your uploaded file.

7. Pricing and Payments

7.1 Prices

All prices displayed on the Platform are in Indian Rupees (₹) and are inclusive of GST unless stated otherwise. Prices may vary between vendors and may change without prior notice. The price applicable to your order is the price confirmed in your Order Summary at the time of payment.

7.2 Platform Convenience Fee

PrintRocket charges a platform convenience fee per transaction. This fee is displayed separately in your Order Summary before payment and is non-refundable once an order is placed, regardless of order outcome.

7.3 Delivery Charges

Home delivery orders incur a delivery charge calculated based on vendor distance, order size, and local logistics costs. Delivery charges are displayed clearly in your Order Summary before payment. Self-pickup is always free of delivery charges.

7.4 Payment Methods

We accept the following payment methods through Razorpay:

UPI (Google Pay, PhonePe, Paytm, BHIM, and others)
Debit cards (Visa, Mastercard, RuPay)
Credit cards (Visa, Mastercard, American Express)
Net banking
Digital wallets
Cash on Delivery (where available)

By completing payment, you authorise PrintRocket to charge the total Order Value to your chosen payment method.

7.5 Payment Security

All payments are processed by Razorpay Software Private Limited, a PCI DSS Level 1 certified payment gateway. PrintRocket does not store your card number, CVV, expiry date, or UPI PIN at any point.

7.6 Failed Payments

If a payment fails after you submit it, your order is not confirmed. No charge is made. If your bank account is debited but the order is not confirmed, the amount will be automatically refunded within 5–7 business days by Razorpay. Contact us if this does not happen.

7.7 GST Compliance

PrintRocket issues GST-compliant invoices for all transactions. Your invoice is available in the app under My Orders → [Order ID] → Invoice. GSTIN details can be added to your account for B2B purchases.

8. Delivery and Pickup

8.1 Home Delivery

Delivery is available within the vendor's serviceable radius
Delivery timeframes are estimates, not guarantees
Timeframes may be affected by traffic, weather, vendor production time, and demand
Our delivery partner will contact you before arriving at your delivery address
If you are unavailable at delivery, the partner will attempt to reach you; if unsuccessful, the order may be returned to the vendor

8.2 Self-Pickup

You will be notified when your order is ready for pickup
Pickup orders are held at the vendor location for 48 hours from the "Ready" notification
After 48 hours, uncollected orders may be disposed of; no refund applies
Bring your Order ID (or show the notification) when collecting your order
The vendor address and directions are shown in the app under Order Tracking → Pickup Location → Get Directions

8.3 Delivery Accuracy

You are responsible for providing an accurate and accessible delivery address. PrintRocket and delivery partners are not responsible for failed deliveries due to:

Incorrect or incomplete address provided by you
Inaccessible location (locked gate, no-entry zone, etc.)
Unavailability of recipient at the delivery address

8.4 Risk of Loss

Risk of damage or loss passes to you upon delivery confirmation or self-pickup. PrintRocket is not responsible for items after delivery is confirmed.

9. Cancellations and Refunds

For complete details, see our Refund and Cancellation Policy. A summary:

Scenario	Refund
Before vendor acceptance	Full refund within 5–7 business days
After acceptance, before printing starts	Partial refund at our discretion (vendor costs deducted)
After printing has begun	No refund (materials and labour already incurred)
Vendor unable to fulfil (system cancellation)	Full refund within 5–7 business days
Printing quality dispute (with evidence)	Reprint or refund at our discretion
Platform/payment failure	Full refund within 5–7 business days

Design service fees are non-refundable once the completed design has been shared with you.

10. Your Content and Uploaded Files

10.1 Your Responsibility for Content

You are solely and fully responsible for any files, documents, designs, images, or other content you upload to PrintRocket ("Your Content"). By uploading Content, you represent and warrant that:

You own all intellectual property rights in the Content, or have obtained all necessary licences, permissions, and consents from the rights holders
Your Content does not infringe any third party's copyright, trademark, patent, trade secret, or other intellectual property right
Your Content does not violate any applicable law or regulation
Your Content is not defamatory, obscene, abusive, harassing, threatening, or otherwise unlawful
Your Content does not contain any virus, malware, or code intended to harm any system

10.2 Licence You Grant Us

By uploading Content, you grant PrintRocket a limited, non-exclusive, royalty-free licence to reproduce and process Your Content solely for the purpose of fulfilling your Order. This licence expires when your files are deleted per our retention schedule (see Privacy Policy Section 8).

We make no claim of ownership over Your Content.

10.3 Our Right to Refuse

PrintRocket reserves the right to refuse to print any Content that we determine, in our sole discretion, violates these Terms, applicable law, or our ethical standards. In such cases, your payment will be refunded.

11. Prohibited Content and Conduct

11.1 Prohibited Content

You must not upload, submit, or request printing of:

Counterfeit materials — currency, government identity documents, official certificates, cheques, or any other document where reproduction is illegal
Copyrighted material — books, journals, films, music, photographs, or any other copyrighted work without authorisation from the rights holder
Defamatory content — material that makes false and damaging statements about an identifiable person
Obscene content — pornographic, sexually explicit, or indecent material
Hate speech — material that promotes hatred, discrimination, or violence against any person or group based on religion, caste, ethnicity, gender, sexual orientation, disability, or any other protected characteristic
Content inciting violence or terrorism — material that promotes, glorifies, or facilitates violence, terrorism, or illegal acts
Deceptive content — fake news, misinformation, impersonation of any person or organisation
Content violating court orders — material that a court or tribunal has prohibited from publication or distribution

11.2 Prohibited Conduct

You must not:

Use the Platform for any purpose that violates Indian law or the laws of any jurisdiction applicable to you
Attempt to gain unauthorised access to any part of the Platform, any other user's account, or any systems connected to the Platform
Use automated tools (bots, scrapers, crawlers) to access or extract data from the Platform
Attempt to reverse-engineer, decompile, disassemble, or extract source code from the PrintRocket app
Interfere with or disrupt the operation of the Platform or servers connected to it
Submit false or manipulated reviews, ratings, or complaints
Create multiple accounts to exploit promotions or circumvent restrictions
Impersonate PrintRocket, any vendor, any delivery partner, or any other user
Engage in any form of harassment of vendors, delivery partners, or PrintRocket staff

11.3 Consequences

Violation of this Section may result in:

Immediate cancellation of your active order (with no refund for prohibited content orders)
Suspension or permanent termination of your account
Reporting to law enforcement authorities
Civil or criminal liability as applicable under Indian law

12. Our Role as Intermediary

Important: PrintRocket is a technology intermediary platform. We connect users with independent local print vendors. We do not own or operate any printing facility ourselves.

PrintRocket facilitates the transaction between you and the vendor. Individual print vendors are independent third parties — they are not employees, agents, or franchisees of PrintRocket India Private Limited.

As an intermediary, PrintRocket:

Verifies vendors before onboarding them to the platform
Sets quality standards that vendors must meet
Mediates disputes between users and vendors
Handles payments on behalf of vendors
Arranges logistics and delivery
Maintains customer support

However, PrintRocket is not responsible for:

The physical act of printing, which is carried out by the independent vendor
Equipment failures or supply shortages at the vendor's premises
Print quality issues arising from limitations of the vendor's equipment
Vendor conduct that falls outside PrintRocket's control

PrintRocket is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000.

13. Quality and Complaints

13.1 Our Quality Commitment

We commit to:

Onboarding and retaining only vendors who meet PrintRocket's quality standards
Providing a mechanism to review and rate vendors after each order
Investigating quality complaints and taking action against vendors who consistently fail to meet standards

13.2 Raising a Quality Complaint

If your order does not meet reasonable quality standards (e.g., smudged print, wrong paper used, missing pages), contact us within 24 hours of delivery or pickup with:

Your Order ID
Clear photographs showing the quality issue
A description of the problem

We will review your complaint and offer a resolution — which may include a reprint, a partial refund, or a full refund — at our discretion, based on the evidence provided.

We cannot accept quality complaints raised more than 24 hours after delivery or pickup.

14. Intellectual Property

14.1 PrintRocket's Intellectual Property

The PrintRocket name, logo, brand design, app interface, website design, software, algorithms, platform technology, and all content created by PrintRocket (collectively, "PrintRocket IP") are owned by PrintRocket India Private Limited or its licensors and are protected under Indian intellectual property law, including:

The Copyright Act, 1957
The Trade Marks Act, 1999
The Patents Act, 1970
The Information Technology Act, 2000

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the PrintRocket Platform solely for the personal or business purpose of ordering print services. This licence does not permit you to copy, modify, distribute, sell, or create derivative works from PrintRocket IP.

14.2 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant PrintRocket an irrevocable, royalty-free, worldwide licence to use that feedback without restriction and without obligation to you.

15. Disclaimers

The PrintRocket Platform is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by applicable Indian law.

PrintRocket does not warrant that:

The Platform will be available at all times or free from interruptions, errors, or security vulnerabilities
Every vendor will consistently meet the exact same quality standard for every type of print job
Delivery timeframes will always be met
Files uploaded will render exactly as expected on every vendor's equipment (colour calibration varies between devices)
The Platform will be free of viruses or other harmful components

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for fraud, personal injury caused by negligence, or death.

16. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

PrintRocket's total aggregate liability to you for any claim arising under or related to these Terms, your use of the Platform, or any Order shall not exceed the total amount paid by you for the specific Order giving rise to the claim.

PrintRocket shall not be liable, whether in contract, tort (including negligence), or otherwise, for:

Loss of profit, revenue, business, goodwill, or data
Indirect, incidental, punitive, or consequential damages
Losses arising from vendor errors, equipment failures, or supply shortages
Losses arising from delivery delays or failed deliveries
Losses arising from force majeure events (natural disasters, strikes, government actions, network outages)
Losses arising from your uploading incorrect files or specifying incorrect print settings

These limitations apply even if PrintRocket has been advised of the possibility of such losses.

17. Indemnification

You agree to indemnify, defend, and hold harmless PrintRocket India Private Limited and its directors, officers, employees, vendors, and agents from any claim, action, demand, liability, loss, damage, fine, or expense (including reasonable legal costs) arising from or related to:

Your violation of these Terms
Your Content infringing any third party's intellectual property or other rights
Your violation of any applicable law or regulation
Any misrepresentation you make to PrintRocket, a vendor, or a delivery partner
Your use or misuse of the Platform in any manner that harms another person

18. Termination

18.1 By You

You may close your PrintRocket account at any time by going to Account → Settings → Delete Account in the app, or by emailing us at support@printrocket.in. Deletion is processed within 7 days. Active orders at the time of deletion will be completed and charged before the account is closed.

18.2 By PrintRocket

PrintRocket may suspend or permanently terminate your access to the Platform at any time, with or without notice, for:

Violation of these Terms
Fraudulent activity or suspected fraud
Abusive conduct toward vendors, delivery partners, or support staff
Repeated quality complaints that are found to be without merit
Any other reason PrintRocket determines makes continued access inappropriate

Upon termination, your licence to use the Platform ceases immediately.

18.3 Survival

The following provisions survive termination of these Terms: Section 10 (Your Content), Section 11 (Prohibited Conduct), Section 14 (Intellectual Property), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 19 (Dispute Resolution), and Section 21 (Governing Law).

19. Dispute Resolution

19.1 Contact Us First

If you have a dispute with PrintRocket, please contact our support team first:

In-app: Account → Help & Support
Email: support@printrocket.in
Phone: +91 8218768195

We aim to resolve most issues within 2–5 business days through direct communication.

19.2 Formal Grievance

If your issue is not resolved to your satisfaction, you may submit a formal grievance to our Grievance Officer (see Section 22). We will respond within 30 days with our final position.

19.3 Consumer Forum

As a consumer of services, you are entitled to approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019:

District Commission for disputes up to ₹50 lakhs
State Commission for disputes up to ₹2 crore
National Commission for disputes above ₹2 crore

19.4 Governing Law and Jurisdiction

See Section 21.

20. Amendments

PrintRocket reserves the right to update, modify, or replace these Terms at any time. We will:

Update the "Last updated" date at the top of this document
Notify you of material changes via in-app notification or push notification at least 14 days before they take effect (for significant changes)
For minor administrative changes (e.g., updated contact details), we may update the Terms without advance notice

Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the new Terms. If you disagree with revised Terms, you must stop using the Platform.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of India, including but not limited to:

The Information Technology Act, 2000
The Indian Contract Act, 1872
The Consumer Protection Act, 2019
The Digital Personal Data Protection Act, 2023

Any dispute arising from or in connection with these Terms that cannot be resolved through our grievance process shall be subject to the exclusive jurisdiction of the competent civil courts at New Delhi, India.

22. Contact Us


Company	PrintRocket India Private Limited
CIN	U18129DC2026PTC472309
Grievance Officer	Amit Arora
Email	support@printrocket.in
Phone	+91 8218768195
Address	5th Floor, Mehershi Kanad Bhawan, Udhmodhaya Foundation, University of Delhi, North Campus, New Delhi – 110007
Business Hours	Monday to Saturday, 10:00 AM – 6:00 PM IST

PrintRocket India Private Limited — CIN: U18129DC2026PTC472309 — www.printrocket.in

Terms & Conditions