1. Agreement

By registering as a Vendor Partner on the PrintRocket platform — whether through the PrintRocket Vendor App, the vendor registration form, or any other onboarding channel — you ("Vendor", "Partner", "you") agree to be legally bound by these Vendor Partner Terms ("Partner Terms").

These Partner Terms form a binding agreement between you and PrintRocket India Private Limited (CIN: U18129DC2026PTC472309) ("PrintRocket", "we", "Company").

If you are registering on behalf of a firm, partnership, or company, you confirm that you have authority to bind that entity to these Terms.

These Partner Terms are to be read alongside:

PrintRocket's Privacy Policy
PrintRocket's Terms and Conditions (insofar as applicable to Partners)

2. Definitions

Term	Meaning
Platform	The PrintRocket mobile application, vendor app, website, and all associated technology
Customer	An end-user who places a print order through the PrintRocket Platform
Order	A print, design, binding, or delivery request assigned to the Partner through the Platform
Assignment	The act of PrintRocket routing a Customer's Order to the Partner
Order Value	The total price charged to the Customer for the Order (before PrintRocket's commission deduction)
Partner Earnings	The amount payable to the Partner after deduction of PrintRocket's commission and applicable taxes
Commission	The percentage of Order Value retained by PrintRocket for operating the Platform
Vendor App	The PrintRocket vendor-facing application used by Partners to receive and manage Orders

3. Onboarding and Verification

3.1 Registration Requirements

To become a PrintRocket Vendor Partner, you must:

Own or operate a legitimate print shop or print service business
Provide the following during registration:
- Full legal name of proprietor / partners / directors
- Business name and address
- Valid mobile number (for OTP verification)
- GST Registration Number (if turnover exceeds applicable threshold)
- Bank account details for payment settlement
- Proof of business operation (shop photograph, business registration, or equivalent)

3.2 Verification

PrintRocket will conduct a basic verification of your submitted details. We reserve the right to reject any registration application at our sole discretion without providing reasons.

3.3 Ongoing Verification

You agree to promptly update your registration details whenever they change (address, contact number, business status, GST number, bank account). Failure to maintain accurate details may result in payment delays or account suspension.

4. Partner Obligations

As a PrintRocket Vendor Partner, you agree to:

4.1 Equipment and Capability

Maintain printing equipment in good working order capable of fulfilling the service types you have registered for
Not accept Order types that your equipment cannot handle to the required standard
Promptly update your availability on the Vendor App when your equipment is non-functional

4.2 Stock and Materials

Maintain adequate stock of paper, ink/toner, binding materials, and other consumables to fulfil Orders
Use the correct paper type and GSM as specified in each Order
Not substitute materials without Customer and PrintRocket approval

4.3 Response Time

Review and either accept or decline incoming Orders within 15 minutes of notification
Unanswered Orders will be reassigned after 15 minutes; repeated non-response may result in your account being marked inactive

4.4 Communication

Communicate through the PrintRocket Vendor App and official channels only
Contact Customers only for the specific purpose of coordinating their Order (e.g., pickup timing)
Do not solicit Customers for business outside the PrintRocket Platform

4.5 Staff

Ensure all staff involved in fulfilling PrintRocket Orders understand and follow these Partner Terms
You remain responsible for your staff's conduct in relation to Customer Orders and data

5. Order Acceptance and Fulfilment

5.1 Accepting an Order

When you receive an Order notification via the Vendor App, you may accept or decline. Accepting an Order creates a binding commitment to fulfil that Order to the specifications and timeline shown in the app.

5.2 Fulfilment Specifications

Every Order includes:

File(s) to be printed
Service type (B&W, colour, certificate, poster, etc.)
Paper size and GSM
Number of pages and copies
Sides (single/double)
Binding requirements (if any)
Lamination requirements (if any)
Delivery method (self-pickup or home delivery)
Required ready time (ASAP or scheduled slot)

You are responsible for reviewing the Order specifications before accepting. Do not accept an Order you cannot fulfil to the stated specifications.

5.3 Order Completion

For self-pickup orders: Mark the order "Ready" in the Vendor App when the printed materials are complete and available for collection
For home delivery orders: Hand the completed materials to the PrintRocket delivery partner, confirmed in the Vendor App
For PrintRocket Direct (rider you arrange): Mark delivered in app and retain proof of handover

5.4 Order Cancellation by Partner

If you have accepted an Order but subsequently find you cannot fulfil it (equipment failure, material shortage, etc.):

Notify PrintRocket immediately through the Vendor App
PrintRocket will reassign the Order to another available vendor
Repeated Order cancellations after acceptance will affect your performance score and may result in suspension

6. Quality Standards

6.1 Minimum Quality Requirements

All printed materials must:

Be legible and clearly printed with no significant smudging, streaking, or banding
Use the correct paper type and GSM as specified in the Order
Be printed to the correct dimensions and page count
Be free of blank pages, missed pages, or duplicate pages (unless in the uploaded file)
Be neatly bound (for binding orders) without loose pages or misaligned covers
Be handled with care — no fingerprints, creases, folding, or water damage

6.2 Colour Printing Standards

For colour prints:

Colours should be faithful to the uploaded file, recognising that screen-to-print colour variation is normal
Colour saturation should be adequate for presentations and projects
Photos printed on photo-quality settings should not have visible banding

6.3 Quality Disputes

When a Customer raises a quality complaint about your Order:

PrintRocket will share the Customer's complaint and photographs with you
You will have 24 hours to respond with your view
PrintRocket will make the final decision on whether a reprint or refund is warranted
If a reprint is ordered, you must complete it at no additional cost to PrintRocket or the Customer
Repeated quality complaints will affect your partner performance score

6.4 Performance Scoring

PrintRocket maintains a performance score for each Vendor Partner based on:

Order acceptance rate
Cancellation rate after acceptance
Average Customer rating (out of 5 stars)
Quality complaint rate
On-time fulfilment rate

Partners with consistently low performance scores may be suspended or removed from the Platform.

7. Pricing and Payments to Partners

7.1 Pricing

PrintRocket sets the prices shown to Customers on the Platform. Partner payouts are based on agreed base rates per service type, less PrintRocket's commission.

Current indicative base rates (subject to change with notice):

Service	Customer Price (from)	Vendor Base Rate
B&W Printout	₹1/page	₹0.75/page
Colour Printout	₹4/page	₹3.00/page
Certificate Print	₹8/page	₹6.00/page
Spiral Binding	₹30/book	₹22.00/book
Visiting Cards (100)	₹200	₹150.00
Poster A3	₹8	₹6.00

Actual rates are communicated in your Partner Agreement addendum and may differ from the above based on your location, volume commitments, and equipment capabilities.

7.2 Payment Settlement

PrintRocket settles Partner earnings on a weekly basis (every Monday for the previous week's completed orders)
Payments are made by NEFT/IMPS to your registered bank account
A settlement statement is provided via the Vendor App and email

7.3 Tax Deduction at Source (TDS)

PrintRocket will deduct TDS from Partner payments as applicable under the Income Tax Act, 1961 (currently Section 194C for work contracts). TDS certificates (Form 16A) will be issued quarterly.

7.4 GST

Partners with a valid GST registration must issue a GST invoice to PrintRocket for each settlement period
Partners not registered for GST will receive payment under reverse charge mechanism where applicable
PrintRocket is not responsible for the Partner's GST compliance obligations

7.5 Payment Disputes

Raise payment disputes within 7 days of receiving your settlement statement by emailing vendor@printrocket.in with your Partner ID and details. PrintRocket will investigate and respond within 14 business days.

8. Commission Structure

PrintRocket charges a commission on each Order fulfilled through the Platform. The commission:

Covers the cost of operating the platform, customer acquisition, payment processing, and support
Is deducted from the Order Value before Partner earnings are calculated
Is communicated in your individual Partner Agreement addendum
May be revised with 30 days' written notice

Partners may not add their own charges on top of the prices shown to Customers on the PrintRocket Platform.

9. Customer Data and Confidentiality

9.1 Data You Receive

To fulfil Orders, you receive Customer data including:

Customer name
Contact number (for pickup coordination)
Delivery address (for home delivery orders)
Uploaded files and documents
Order specifications

9.2 Permitted Use Only

You may only use Customer data to fulfil the specific PrintRocket Order it was shared for. You must not:

Retain Customer data after the Order is complete
Use Customer data for your own marketing or promotional purposes
Share Customer data with any third party
Contact Customers for any purpose other than the current Order
Solicit Customers to order directly from your shop, bypassing PrintRocket

9.3 File Handling

Uploaded files are often confidential documents — assignments, reports, legal documents, business materials. You must:

Print the files and delete them from any local storage within 7 days of order completion
Not share, copy, read, or use the content of files for any purpose
Not retain physical prints beyond the collection window (return or dispose of uncollected orders)

9.4 Data Breach

Notify PrintRocket immediately at vendor@printrocket.in if you become aware of any unauthorised access to, or disclosure of, Customer data or files. We will manage breach notification to the Customer and, where required, to regulatory authorities.

9.5 Confidentiality

You agree to keep confidential:

PrintRocket's commission rates and pricing structure
PrintRocket's vendor onboarding process and evaluation criteria
Customer Order volumes and patterns visible through the Vendor App
Any non-public information about PrintRocket's business operations

10. Prohibited Conduct

As a PrintRocket Vendor Partner, you must not:

Solicit Customers to transact with you directly outside the PrintRocket Platform
Accept payment from Customers directly for PrintRocket-routed Orders
Provide misleading or false information about your equipment capabilities or location
Print prohibited content (see Terms and Conditions Section 11)
Discriminate against Customers based on religion, caste, gender, disability, or any other protected characteristic
Engage in abusive, threatening, or harassing conduct toward Customers, delivery partners, or PrintRocket staff
Manipulate your performance score or ratings
Damage or delay Orders to coerce refunds or gain advantage

11. Ratings and Reviews

Customers are invited to rate and review their experience after each Order. Ratings are out of 5 stars.

Your average rating is displayed to Customers when they are matched to a vendor
PrintRocket uses ratings and reviews to maintain platform quality
Attempting to manipulate ratings (e.g., asking Customers to submit false positive reviews, or submitting false negative reviews of competitor vendors) is strictly prohibited and grounds for immediate removal

12. Suspension and Removal

PrintRocket reserves the right to suspend or permanently remove a Vendor Partner from the Platform for:

Violation of these Partner Terms
Repeated quality failures
Customer data breaches
Soliciting Customers off-platform
Accepting payment outside the Platform for PrintRocket orders
Fraudulent activity of any kind
Abusive conduct toward Customers or PrintRocket staff
GST non-compliance resulting in legal issues for PrintRocket
Any conduct that poses a reputational or legal risk to PrintRocket

In cases of severe breach (data breach, fraud, safety risk), suspension may be immediate and without prior notice. In other cases, we will give you notice and an opportunity to respond before taking action.

Upon removal, all pending settlements will be paid out after deduction of any outstanding liabilities or refunds caused by your conduct.

13. Liability

13.1 Partner's Liability

You are liable for:

Losses arising from your quality failures (reprints, refunds) that PrintRocket incurs and can attribute to your error
Losses arising from your breach of Customer data obligations
Losses arising from your soliciting Customers off-platform
Any third-party claims arising from content you print in violation of law

13.2 PrintRocket's Liability to Partners

PrintRocket's liability to a Vendor Partner for any claim is limited to the Partner earnings due and unpaid for Orders fulfilled in the 30 days preceding the claim.

PrintRocket is not liable to Partners for:

Loss of earnings due to Order volume fluctuations
Technical outages of the Platform
Changes to commission rates made with proper notice
Suspension or removal carried out in compliance with these Terms

14. Intellectual Property

The PrintRocket Platform, brand, logo, app, and vendor tools are owned by PrintRocket India Private Limited. Your registration as a Partner does not give you any ownership of or licence to PrintRocket's intellectual property beyond what is necessary to use the Vendor App to fulfil Orders.

You may not:

Use the PrintRocket name, logo, or branding in your own marketing without prior written permission
Represent yourself as an employee, agent, or subsidiary of PrintRocket

15. Term and Termination

15.1 Term

These Partner Terms commence when you complete PrintRocket's vendor registration and continue until terminated by either party.

15.2 Termination by Partner

You may terminate your participation by emailing vendor@printrocket.in. You must complete any active Orders before termination takes effect. Payments due to you will be settled in the next payment cycle.

15.3 Termination by PrintRocket

PrintRocket may terminate a Partner relationship at any time with 30 days' notice, or immediately for cause (breach, fraud, safety risk).

15.4 Effect of Termination

You must delete all Customer data and files in your possession
Pending settlements will be processed net of any outstanding liabilities
The obligations in Section 9 (Customer Data), Section 10 (Prohibited Conduct), and Section 13 (Liability) survive termination

16. Amendments

PrintRocket may amend these Partner Terms at any time. For material changes to commission rates or fundamental obligations, we will provide 30 days' written notice via the Vendor App or email. For other changes, we will provide 14 days' notice. Your continued use of the Platform after the effective date of amended Terms constitutes acceptance.

17. Governing Law

These Partner Terms are governed by the laws of India. Any dispute between PrintRocket and a Vendor Partner that cannot be resolved amicably shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

18. Contact


For order support	vendor@printrocket.in
Phone	+91 8218768195
Vendor App	In-app Support section
Settlement queries	vendor@printrocket.in with subject: "Partner Settlement Query — [Partner ID]"
Business hours	Monday to Saturday, 10:00 AM – 6:00 PM IST

PrintRocket India Private Limited — CIN: U18129DC2026PTC472309 — www.printrocket.in

Vendor Partner Terms & Conditions